Mauritius Storm Boats Conditions
CONDITIONS OF USE
PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
Using this site indicates that you have read and accept these terms. If you do no not accept these
terms, you are not authorized to use this site.
ACCESS TO THE SERVICES.
Subject to the terms and conditions of this Agreement, Mauritiusstormboats may offer to provide certain services, as described more fully on the Website, and which are selected by Mauritius Storm Boats through the process provided on the Website. Solely for your own use, and not for the use or benefit of any third party. The Mauritius Storm Boats term shall include, without limitation, any service Mauritius storm boats perform for you and the content offered by and/or on the Website. Website may change, suspend or
discontinue the Services at any time, including the availability of any feature, database, or content. Website may also impose limits on certain feature and services or restrict your access to parts or all of the Services without notice or liability. MAURITIUS STORM BOATS RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO MODIFY THIS AGREEMENT AT ANY TIME BY POSTING A NOTICE ON THE WEBSITE, OR BY SENDING YOU A NOTICE VIA EMAIL. YOU SHALL BE RESPONSIBLE FOR REVIEWING AND BECOMING FAMILIAR WTH ANY SUCH MODIFICATIONS. USE OF THE SERVICES BY YOU FOLLOWING SUCH NOTIFICATION CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AS MODIFIED.
Mauritius Storm Boats does not knowingly collect or solicit personal information from anyone under the age 16 or knowingly allow such persons to register. If you are under 16, please do not attempt to register for Mauritius Storm Boats Website or send any information about yourself to us, including your Name, Address, Telephone number, or Email address. No one under age 16 may provide any personal information to or on Mauritius Storm Boats Website. In the event that we learn that we have collected information from a child under age 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us. Some features of the Website require users to be eighteen(18) years of ages or older, and if you are under eighteen (18) years of age you agree that you will not use or attempt to access such features.
LIMITED RIGHT TO USE.
The viewing, printing or downloading of any content, graphic, form or document from the site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal of use (but not for resale or redistribution).
COPYRIGHT
The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the site are protected under applicable copyrights, trademarks, registered trademarks and other propriety (including but not limited to intellectual properly) rights. The copying, redistribution, use or publication by you of any such matters or an part of the Site is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting
of information or materials on the site does not constitute a waiver of any right for this information and materials. Nothing on this site should be copied or used for commercial gain without the written consent of the owner.
ACCEPTANCE TO THE TERMS AND CONDITIONS OF SALE.
The following sales terms are communicated to each customer every time he processes an order. Processing an order implies that the customer adheres to the Terms and Conditions of Sale.
RESERVATIONS
In order for us to process your request for reservations fully and provide you with the activity on your proffered date, we advise placing your order a minimum of 15 days prior to your travel date. all reservations are subjected to availability. Any disability requiring special attention should be reported at the time of booking. Mauritius Storm Boats will make all reasonable attempts to accommodate the needs of the disabled tour participant. In making a booking with Mauritius Storm Boats, whether directly through the Mauritiusstormboats.com website or by e-mail, you and all members of your group are understood to have accepted our standard terms and conditions and in the case of group booking(2 persons & more ), that the person making the booking is responsible for making all members of his or her group aware of these conditions.
PAYMENT SYSTEM & PAYMENT METHODS.
On special request and following the confirmation of Mauritius Storm Boats owner, it is also possible to pay by bank transfer directly or pay directly with us on your day to do your trip. Master Card and Visa card are accepted.
PRICES.
Please refer to the product description for the price of each specific Attraction, Activity, Tour and Excursion. Prices advertised on Mauritiusstormboats.com include the price of providing the attractions, the cost of handling, reservation fees, credit cards processing fees, clearance fees and local taxes. Unless detailed otherwise in the specification of the activity, these prices do not include transportation, food, beverages, guide, tips/gratuities to tour directors, drivers, and local guides, and do not include any other service which is not detailed in the specification of the activity. As we act only as an agent for our suppliers, we and our suppliers reserve the right to change, amend or correct prices shown on our website at any time before or after you have have booked. Tours and services are subject to currency fluctuation. After you have booked, if the price of your booking changes in such a way, we will pass on the details of the change as soon as possible. Prices are based on the local tariffs offered by our suppliers. The prices for the activities on the website are in Euros. It is also possible to pay for the activities in pound sterling or Dollar, in such cases the price will be converted at the prevailing foreign exchange rate.
Child rates.
are available for children based on the age definition specific to that product.
Products/activities.
The product offers are valid within the limits of the available stocks. These products are offered and supplied to the customer through our suppliers and third parties. The photos, illustrations and other promotional material used for the description of the activity are for the purpose of exemplifying products of the same type of activity. We can’t guarantee that all photos advertised and used on this website illustrate the exact attraction as offered by the service provider. The only purpose of these photos is to give the customers a better understanding of the attractions from such category. The descriptions and illustrations on any of our literature and website are given as approximate representations only, and given in good faith. Please note that indicated return times are according to normal road and weather conditions and may change if conditions are unfavorable. Mauritius Storm Boats aims to be accurate on the details shown on its website and in its offers but we make no commitment about the accuracy, reliability, completeness or timeliness of the Material or about the results to be obtained from using our Websites and the Material.
Provision of Service.
No compensation of any kind or responsibility can be taken if, due to circumstances beyond our or our supplier's control, for example, when we have to notify a change to your arrangements after departure, or we or our suppliers cannot supply your arrangements in full or in part as agreed, or you suffer any loss, injury, accident, or damage of any description to person or personal property. A circumstance beyond our or our supplier's control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity,civil unrest, industrial disputes, acts of god, natural or nuclear disaster, high level of water, technical or maintenance problems and bad weather situations of forecasts. Mauritius Storm Boats also reserves the right to cancel scheduled tours, attractions and activities at any time in the event of hazardous weather conditions or unforeseen operational problems. Mauritius Storm Boats reserves the right to refuse admission to anyone at its sole discretion.
Reserving the Activity on a specific preferred date.
In order for us to process your order request in full and provide you with the activity you desire on your preferred specific date, we strongly advise that you will order the activity a minimum of 20 days prior to the date on which you would like to go/use the activity. All reservation are subjected to availability. In case you request to reserve an Activity, Attraction, Tour or Excursion for a Specific date less than 10 days prior to the customer's reservation will be confirmed or will be done successfully.
Complaints and Problems.
In the unlikely event that you have any reason to complain or in case you experience any problems with your trip, activity or attraction, this must be brought to the attention of the relevant supplier immediately so that action can be taken to remedy the problem. Unfortunately some problems cannot be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of the day of the activity, while mentioning your booking reference and full details of your complaint. The assistance we provide to resolve your complaints procedure, Mauritius Storm Boats will not be able to claim the compensation on your behalf, and accordingly the compensation of which you may otherwise have been entitled to may be affected or even lost as a result.
Liabilities.
Mauritius Storm Boats acts as mediator(booking agent) for the relevant suppliers for any service, activity, attraction and/or any other service. MauritiusStorm Boats has no liability of any kind whatsoever to you or your group, or dependants for any death, personal injury, loss, consequential loss or damage of any kind you or your group, or your dependants may suffer unless cased by our own negligence. Mauritius Storm Boats and suppliers also accepts no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond our and the suppliers control. All matters referring to the attractions and activities supplied to the customer are in the sole responsibility of the Service Provider/third party. The Service Provider/third party will be sole responsible for providing the Attraction with due care, making sure that the service he provided will be of the highest quality, while keeping high service standards. By using Mauritius Storm Boats you agree to indemnify Mauritius Storm Boats and its employees against any liability, although we may at our discretion agree to assist in the resolution of problems, and take our own action against any supplier and this party who is in breach of its obligations.
Customer's behaviour
As a customer of Mauritius Storm Boats you are responsible for you and your party's/ group actions and you are expected to respect your environment and other people around you. All suppliers have every right to terminate, your stay or activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them. You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. In any of these cases mentioned here of all insurances will be invalidated and you will not have any entitlement to a refund, compensation or to cover any of your expenses of any kind whatsoever. In case of damages or loss caused by you or any member of your group, you will be responsible and liable for full payment for these damages. In some activities, such as rafting, diving, etc, Mauritius Storm Boats or our suppliers will request the customer to fill in and sign a waiver. In the case the customer denied to sign on such paper, the supplier could take the decision to exclude the client from that specific activity. No compensation or refund will be given in such a case.
Litigation.
Any claim or dispute will always be dealt with the best attention, as the person that takes the pains of
submitting his claim is presumed to do so in good faith. In case of litigation, the client will at first deal with
the company for an amicable solution of the problem. If a solution cannot be found, the Mauritian legal
system will be the sole competent legal system.
Applicable rights.
The current terms and Conditions are subject to the Mauritian legal system. Any litigation relating to the
commercial relationship existing between MauritiusStormBoats.com and the client are submitted to the
exclusive competence of the Mauritian jurisdictions.
Cancellation by Customer:
If, for any reason, you decide to cancel your confirmed booking, your credit card will be credited with the appropriate amount as per the cancellation policy applicable.
Please note that following our customer oriented booking system which offers multiple order options of either ordering an open voucher or ordering an activity for a specific date, Mauritius Storm Boats charges different cancellation charges according to the order option chosen by you and its status (if the activity has been already reserved for a specific date or not):
Cancellation of a booked activity which has been reserved for a specific date:
This option refers to cases, in which an activity has been booked and reserved by the customer for a specific
date, including:
• Cancellation of an activity which has been reserved for a specific date as part of the initial order
process
• Cancellation of an open voucher after it was used by the customer to reserve an activity for a specific
date
In both these cases of cancellation of a booked activity which has been reserved for a specific date,
cancellation charges apply according to the table here below:
Please note:
• All the above refers to working days only (Monday-Friday).
• Notice of cancellation will only be effective when it is received by E-mail sent to Mauritius Storm Boats: kelvin@mauritiusstormboats.com.
• Reserved date for the activity = the specific date for which the customer is suppose to go on the
activity/attractions/service according to the reservation made by him/her.
• These cancellation charges are calculated as a percentage of the total order amount for the activity the customer would like to cancel.
• The date of which we receive the customer’s written notification of cancellation is the date we will use in order to calculate the appropriate cancellation charge.
• No refunds are available once a tour, activity, attractions or service has commenced, or in respect of any package, meal or any other services already utilized.
• In case an activity is canceled due to bad weather conditions, we guarantee to all of our customers a Full Refund. However, if the activity operates, rain or shine, and the customers decides not to go, the customer will be charged for the last minute cancellation.
• Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total amount payable by the person/s for the cancelled activity.
• If any member of your party is prevented from travelling, that person may transfer their place to someone else. In case the order was made on the name of the person who is prevented from travelling, you must inform Mauritius Storm Boats assoon as possible about this change and provide a name of the other person who will use the activity (so we can change the order on his name).
+ 30 days before the reserved
15 - 30 days before the reserved date for the activity - 20%
7 - 14 days before the reserved date for the activity - 35%
2 - 6 before the reserved date for the activity - 50%
last 48 hours before the reserved date for the activity - 100%
Cancellation by Mauritius Storm Boats:
In the unlikely event of the cancellation of an activity, attraction, package trip by Mauritius Storm Boats, we will:
• Propose an equivalent trip and/or package to the client.
• If the client chooses to refuse that option, then Mauritius Storm Boats shall provide 100% full money refund to the customer in the total amount paid by the customer to Mauritius Storm Boats for the activity which has been cancelled.
The only exception to the above would be cases of force majeure or as a result of unusual and unforeseeable circumstances beyond our control.
Note that every Saturday the company is closed any response and activity will be done on this day.
